Returns & Refunds Policy – KAZA Cosmetics

Last updated: September 6, 2025

At KAZA, every product is prepared with care and packaged to the highest standards. Because skincare is personal and hygiene-sensitive, our returns and refunds process is stricter than general retail. This policy explains how it works.

1) Return & Cancellation Window

• You may request a return or cancellation within 3 days of receiving your order.

• After 3 days, returns cannot be accepted for hygiene and safety reasons.

To start a return, please contact us through one of our official online channels:

• Facebook Messenger – KAZA Cosmetics

• Instagram DM – @kazacosmetics2025

• Telegram – @kazacosmetics
  

2) Conditions for Returns

To qualify for a return:

• The product must be unopened, unused, and in its original packaging.

• The request must be made within 3 days of delivery.

We cannot accept returns for:

• Products that have been opened or unsealed.

• Items unsuitable for return due to health protection or hygiene.

• Products damaged after delivery because of misuse or improper storage.

KAZA reserves the right to decline returns that do not meet these conditions.

3) Refunds

• Refunds are issued once the product issue is verified by our support team.

• Approved refunds will be processed within 3 business days.

• Refunds are made through the same payment method used for purchase.
  

4) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

1. Contact us immediately through Facebook, Instagram, or Telegram.

2. Provide clear photos of the product and packaging.

3. Once confirmed, we will send a replacement or issue a full refund at no extra cost to you.
   

5) Gifts

• If the item was marked as a gift and shipped directly to you, you may receive a gift credit equal to the value once the return is approved.

• If the order was sent to the gift giver, refunds will be sent directly to them.
  

6) Online-Only Business

KAZA operates fully online. We do not accept physical returns at a store or office.

• All return requests, verifications, and approvals are handled digitally through our support channels (Telegram, Facebook Messenger, Instagram DM).

• If a physical return is required (rare cases such as damaged or incorrect items), our support team will guide you step by step.
  

7) Contact Us

For returns, refunds, or product concerns, please contact us through:

• Facebook Messenger – KAZA Cosmetics

• Instagram DM – @kazacosmetics2025

• Telegram – @kazacosmetics

We aim to respond within 24 hours.

Final Note
KAZA is built on clarity, trust, and transformation. Our online-first policy ensures we stay fast, flexible, and personal in how we resolve issues. If something isn’t right, just message us — and we’ll fix it fairly and quickly.